Responsible Gambling

At El Royale we take responsible gambling seriously. We want play to be safe and controlled, and we provide clear tools and support so you can manage your activity. Our approach is practical: limit setting on request, simple self-exclusion procedures, and guidance if play stops being enjoyable.

Player protection principles

We put player safety first by offering voluntary controls, quick access to support, and fair treatment of requests. We encourage regular self-checks and ask customers to contact our team if they need help adjusting limits or taking a break. Our staff will handle requests confidentially and without judgement.

Activity-control tools

Deposit limits

You can ask us to set daily, weekly or monthly deposit limits. Limits are applied after you contact customer support and will remain in place until you ask for a change. These limits help you control how much you add to your account over a set period.

Loss limits

If you prefer, we can apply loss limits or similar thresholds on request. These limits are intended to cap net losses over a chosen timeframe and are put in place after you confirm the request with our support team.

Time limits and session breaks

We can arrange account breaks and cooling-off periods on request. While we do not currently offer automatic session timers as a standard in-account feature, you can request periodic breaks or short-term suspensions by contacting support.

Self-exclusion

To self-exclude, please email our support team from your registered account email stating that you wish to SELF-EXCLUDE. Once received, we will disable your access and block logins until you request reinstatement or follow the agreed reactivation process. If you need help initiating self-exclusion, our live chat team can explain the steps and provide support.

Recognising signs of problematic behaviour

• Chasing losses or increasing stakes to recover money
• Spending more time or money than planned
• Neglecting responsibilities or social commitments
• Difficulty stopping or repeatedly returning after breaks
• Borrowing money or hiding activity

Practical tips for staying in control

• Set deposit and loss limits and review them regularly
• Decide in advance how long you will play and stick to it
• Use account breaks if play is becoming stressful
• Keep track of time and money spent; treat gambling as entertainment only
• Talk to someone you trust if you notice worrying patterns

Professional help and support

If you feel you need more help, please seek professional support in your area. We recommend contacting local support organisations, your primary care provider or a qualified counsellor. You can also reach out to our support team via live chat or email for guidance on self-exclusion and setting limits. For quick assistance with account controls on ElRoyale, contact support and we will act promptly and confidentially.