Contact our team
If you need help, our support team is ready to assist with account questions, verification, deposits and withdrawals, technical issues, or general feedback. Contact us anytime for quick guidance on promotions, bonus activation, game access, or responsible gaming tools. Live chat is the fastest way to reach an agent; email us for documents or detailed enquiries. We respond promptly and will guide you through any account-related or technical concern. We also provide clear step-by-step guidance for bonus claims and withdrawals.
| Department | Contact |
|---|---|
| Customer Support | [email protected] Live chat and email; typical response within minutes on chat |
| General Enquiries | [email protected] Email responses within 24 hours |
| Affiliate Enquiries | [email protected] Affiliate manager replies Mon-Fri |
| Phone | +1 415 732 4891 Available for urgent account issues |
| Working hours | 24/7 (Live chat) Email Mon-Fri, 09:00-18:00 |
Email Support
Email is the preferred contact method for detailed requests, account issues, or when documents are required. Please send messages to [email protected] with a clear subject line, your account username, and current contact details. Providing full information and attachments upfront helps us resolve matters faster and prevents delays, so keep your email address and phone number up to date.
Send us a message
Response Time
Our support team responds quickly - most inquiries are answered within one business day. For simple account or payment questions you can expect a fast reply via live chat or email; more complex issues, like detailed KYC checks or dispute investigations, may take longer to resolve depending on the case and required verification. We'll keep you updated throughout.
Feedback
At El Royale we want to hear from you. Please share feedback, suggestions, or ideas to improve the site, games, or support, and we carefully review every message to make practical updates. Feedback submitted at any time helps shape new features and fixes at ElRoyale, so don’t hesitate to tell us what would make your experience better.