General Terms and Conditions
This Terms and Conditions page explains how we operate El Royale and sets out the rules governing use of our platform and the legal relationship between us and our users. It covers account creation, eligibility, acceptable use, bonus and promotion rules, deposits and withdrawals, dispute handling, and how we update these terms. Customers should read these provisions carefully before registering or placing bets, since compliance with our policies and applicable laws is required to access services and receive funds. Identification and responsible gaming measures may be required to protect accounts and payouts.
Account Responsibilities
Registration and Verification
Users must provide accurate, complete and up-to-date information when opening an account. Identity, address and payment verification documents may be requested before wagering or processing withdrawals, and accounts may be restricted until verification is complete.
Account Security
Account holders are responsible for maintaining the confidentiality of their login credentials and for all activity occurring under their account. Promptly notifying us of any unauthorized access or security concerns helps limit liability and supports fraud investigations.
Eligibility Requirements
Access to services requires that users meet minimum age and legal requirements; customers must be at least 18 years old or satisfy the local legal gambling age where applicable. Residents of restricted jurisdictions are not permitted to use the platform, and it is the user’s responsibility to ensure that participation is lawful in their location.
Acceptable Use of the Service
The platform may only be used for lawful, personal entertainment purposes in accordance with these terms. Prohibited conduct includes collusion, use of bots or automated tools, multi-accounting, fraudulent chargebacks, tampering with games, and attempting to mask location to bypass restrictions. We reserve the right to investigate suspicious activity and to suspend or close accounts where violations are found.
Bonus and Promotion Rules
Promotions and bonuses are governed by specific terms that users must accept prior to claiming any offer. Bonus funds are generally for wagering and may be non-cashable until playthrough requirements are met. Maximum bet limits, excluded games, wagering conditions and expiry periods apply and are set out with each promotion. Abuse of bonuses or circumvention of conditions may result in forfeiture of bonuses and winnings and further account action.
Deposits and Withdrawals
Accepted payment methods, minimum and maximum amounts, and processing times are listed in the cashier and may vary by method. Withdrawals may be subject to verification and default payout limits per transaction; larger wins can be paid in installments at our discretion. Pending identification or suspected irregularities may delay funds until compliance checks are complete.
Dispute Handling
Questions or complaints should be directed to our support team in the first instance. If a dispute cannot be resolved internally, parties may escalate the matter to our licensing authority where applicable. Documentation and cooperation in any review are required to facilitate resolution.
Updates to the Terms
Terms and Conditions may be amended from time to time. Material changes will be posted on the site and, where feasible, communicated to account holders. Continued use of the platform after updates constitutes acceptance of the revised terms, so users should review this page regularly.