Privacy Policy

Welcome to the privacy page for El Royale. This statement explains how we collect, use, store and protect the personal information you provide when you create an account, make transactions, or use our services. We respect your privacy and describe below the main types of data we process and the choices available to you.

Types of data we collect

Personal data

We collect the personal details you provide when registering or verifying your account - for example name, date of birth, contact details, government ID images when required for verification, and payment account information. This data is used to operate your account, comply with verification checks, and process deposits and withdrawals.

Technical data

When you use the site we collect technical information such as IP address, device type, browser type, operating system, and log data about your sessions. This helps us maintain site security, diagnose issues, and improve performance across desktop and mobile.

Transactional data

We record your activity related to account transactions and gameplay: deposit and withdrawal records, bet history, bonus activity, and any communication with our support team. Transactional records are necessary to process payments, resolve disputes, and detect fraud.

How we use your information

We use collected data to manage your account, process payments, run identity checks, provide customer support, and maintain security. Data also supports fraud prevention, compliance checks, basic analytics to improve site performance, and targeted communications when you opt in to marketing.

Data protection practices

We maintain technical and organizational measures to protect your information, including encrypted connections and restricted access controls. Access to sensitive account and verification data is limited to authorized staff and trusted service partners who require it to perform their role. Where verification documents are requested, they are stored securely and used only for identity checks and related compliance purposes.

Cookies and tracking technologies

We use cookies and similar technologies for essential site functions, session management, performance monitoring, and optional analytics. Cookies help keep you signed in and remember basic preferences. You can manage cookie settings through your browser or device; blocking certain cookies may affect functionality.

User rights

You have rights over your personal data, including the ability to access, correct, or request deletion of information we hold about you, and to object to certain processing where applicable. Requests will require identity verification to protect accounts from unauthorized access.

Access, correction and deletion

To request access, correction, or deletion, contact [email protected]. When you contact us we may ask for proof of identity before fulfilling requests. Some data may be retained where necessary to complete pending transactions, prevent fraud, or meet our legal obligations.

Information sharing and third parties

We share data with trusted third parties only as necessary to operate services - for example payment processors, verification providers, analytics services, and fraud prevention partners. We may also share aggregated or anonymized data that does not identify individuals. ElRoyale does not sell your personal information to unrelated third parties.

Privacy policy updates

We may update this policy to reflect changes in our practices. Material changes will be posted on the site and, where appropriate, communicated to account holders. Continued use of the service after updates constitutes acceptance of the revised policy.